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Forward2Me Review: Pros, Cons, and Customer Reviews
Forward2me is a legitimate, well-established parcel forwarding service, and for most people who just need a reliable way to shop UK retailers from abroad, it does the job well. It’s not the cheapest or fastest option out there, but its reputation and range of features make it a safe starting point if you’re new to parcel forwarding.
Here’s how it works: you sign up for a free UK forwarding address, shop as you normally would, and once your package arrives, you choose a shipping method and it’s sent on to you. Below, we’ll cover what Forward2me does well, where it falls short, and whether an alternative like Atvido might suit your situation better.
How Does Forward2Me Work?
Forward2me works by giving you a forwarding address in one of its warehouse countries, so you can order from retailers that won’t ship to where you live. Once your package arrives at the warehouse, you choose a shipping method through your account and it gets sent on to your actual address.
Here’s the process:
- First, you just need to sign up and create an account on Forward2Me’s website. The service actually lets you use multiple addresses with just one account. So you can shop around if you want to!
- When you’ve signed up, Forward2Me will send you a forwarding address that you can use as your new shipping address.
- Once your package arrives at your chosen warehouse, they’ll tell you.
- You will then need to decide on your shipping method by logging into your account and choosing one there. You can look at a few of the different prices and delivery times, and make your decision based on that.
- Your parcel will stay in the warehouse for 30 days free of charge. So you have some time to decide on your shipping!
You’ll then receive your parcel as if you were shopping like a local the whole time. So, whether you want to order your favorite designer clothes or some location-specific grocery goods, Forward2Me lets you do this easily!
Which Countries Does Forward2Me Ship From?
Forward2me gives you shopping addresses in five countries: the UK, US, Germany, Japan, and Turkey. This matters if you shop from retailers outside the UK too, since you can use whichever address matches where you’re actually buying from.
Best for: shoppers who regularly buy from a mix of UK, US, German, Japanese, or Turkish retailers, rather than exclusively UK stores.
Forward2Me: The Advantages and Disadvantages
Like every parcel forwarding service, Forward2Me comes with both advantages and disadvantages. If you’re new to using a service like this, you might wonder if it’s the right option. If international shipping is something you’ve not done before, there’s a high chance you want to explore some pros and cons.
Here are some examples:
Advantages:
- Shop with international brands. One of the main advantages is that Forward2Me lets you shop internationally. From clothes to fun gadgets, the service gives you access to brands or retailers that you wouldn’t normally have access to.
- Efficient delivery options. Forward2Me offers customers a range of shipping options once the parcel reaches the warehouse. You can choose your preferred courier from a list of options and receive your parcel efficiently. The flexible options mean you can find the best one for you and use that to your advantage.
- Free return policy and price match guarantee. Forward2Me offers a free return policy to all customers as well as a price match guarantee to ensure competitive prices. This means that if any items are unsuitable, you can send them back hassle-free and payment-free.
- 30 days of free storage. Once Forward2Me receives your parcel, they’ll hold it for 30 days for free. This means you can get your parcel shipped to you whenever it’s the most convenient.
Disadvantages:
- Risk of damage or loss. Despite Forward2Me’s efforts to keep all parcels as secure and safe as possible, there’s always a risk of damage or loss with international shipping.
- Potential delays. While Forward2Me aims to provide an efficient service, there’s always a risk of delays or slow delivery times.
- Shipping costs. Even with competitive prices, international customers will likely have to pay extra shipping costs. It also comes down to the size and weight of the package, as this can play a part in the added expenses.
- Not all retailers allow international shipping. In some cases, you might not be able to access certain products or items due to companies not shipping to parcel forwarding companies. This reduces your options, which is a disadvantage.
Overall, there are plenty of advantages and disadvantages to think about. Like any service, it’s important to be aware of the pros and cons, as it can help you make an informed decision as to whether it’s the right option for you. If you’re considering using Forward2Me’s services, reading some past reviews of customers can help.
Forward2Me User Reviews
When using an international parcel service, looking at user reviews is a useful way to get a general idea of whether you should try it out or not. Reading reviews from people who have first-hand experience with the company is useful.
On TrustPilot, many past customers have raved about their positive experiences with the company. The overarching feeling is that a lot of previous customers greatly appreciate Forward2Me’s customer service. One customer states, “Great communication and excellent service. Would definitely use it again.”
A lot of the reviews mention specific employees, stating how helpful they were during the process. While there are many, one review states, “I’m astounded by these 2 ladies Jane and Regilyn’s amazing customer support ethics! They’re friendly, kind and most of all helpful.”
There are other reviews that commend the company’s efficient service and praise how easy the service is to use. Another person states, “I have used this a number of times and it’s always been very easy to use”, stating their approval of the efficiency of the service. These positive reviews portray Forward2Me in a great light as they’re really reassuring about the effective service provided.
On the other hand, some customers were less pleased with the service and took to TrustPilot to share the reasons why. One of the recurring issues coming up on the platform was the disappointment of the high shipping prices. One customer states that the shipping prices are “extremely expensive”, as well as a lack of courier options.
Furthermore, some customers expressed their concerns about missing parcels and the troubles this has caused. Forward2Me is very active in their responses, replying to both satisfied and unsatisfied customers. Overall, it’s clear that the majority of customers are pleased with the customer service and efficiency. However, delays and pricing seem to be more negative.
Is Forward2Me Legit?
Yes, Forward2me is a legitimate parcel forwarding company. It’s a UK-registered business that has been operating for years, and it has built up a large volume of reviews on TrustPilot, most of them positive. Customers regularly point to responsive support and staff who go out of their way to help, which is a good sign for a company handling other people’s packages.
Some people hesitate when Forward2me asks for a Social Security Number during sign-up. This isn’t unusual or specific to Forward2me. US customs and the IRS require this information above certain import value thresholds, so most forwarding companies operating with US warehouses will ask for it at some point. If you want the exact current threshold, it’s best to check Forward2me’s own policy page directly, since these figures can change.
Like any service, Forward2me has its share of mixed feedback too, mostly around shipping costs and occasional delays, which we cover in more detail below. But on the core question of trust and legitimacy, there’s nothing here that should raise a red flag.
Forward2Me Pricing: How Much Does Forward2Me Cost?
Forward2me is free to sign up for, with no membership fee. Shipping costs depend on your package’s weight and dimensions plus which courier you pick — as a rough range, small, lightweight packages under 2kg can go out from around £9.99 using their fixed-rate Lite service, while standard courier shipping (FedEx, UPS, DHL, and similar) typically starts from around £18-19 and climbs from there based on weight, destination, and speed.
The cost of the shipping all comes down to the weight and dimensions of your parcel, and there’s a calculator you can use for free on Forward2me’s website. Depending on your courier of choice, you might also need to pay extra for insurance, so keep that in mind!
Forward2Me also offers some cost-saving features to help customers maximize their savings, which is ideal if you’re on a budget. Some examples include:
- Combine and repack service. To help save you money, you can combine multiple items you’ve ordered into just one package. If you choose to do this option, Forward2Me will open your parcels and repackage your items.
- 30 days of free storage. You can leave your package in one of the warehouses for thirty days free of charge. So, you can just sort out your shipping when it works for you.
- Free returns to sender. If your item isn’t suitable and you want to return it, you can send it back for free with Forward2Me.
- Price match guarantee. The service prides itself in offering a price match guarantee for excellent savings and great customer service.
Tax-Free Shopping with Forward2Me’s Guernsey Warehouse
Beyond the standard UK, Germany, Japan, and Turkey addresses, Forward2me also offers a warehouse in Guernsey — and shipping through it can save you around 20% on UK sales tax for items like electronics, clothing, and furniture, since Guernsey sits outside the UK VAT zone.
This is worth knowing about specifically if you’re buying anything higher-value, since the tax saving scales with the price of the item — it matters a lot less on a £20 order than it does on a £500 one.
Best for: shoppers buying higher-value items where a 20% tax saving is meaningful, not everyday small purchases.
Forward2Me aims to offer customers great options with competitive prices. The question is, are there any alternatives?
The Alternatives: Comparing them With Forward2Me
If you’re deciding on which package forwarding service to use, exploring some alternatives is a great idea. It helps to expand your mindset and shows you some other options with features or services that differ or match. Despite the excellent services that Forward2Me offers, it’s always good to create a comparison. Here are some alternatives:
1. Shipito
Shipito gives customers a US delivery address so that they can shop like locals anywhere and have the item delivered to their door. Shipito lets you combine your packages and save up to 80% on shipping costs. They offer their services to 220 countries, so it’s worth trying out if you want parcels straight to your door!
2. Ship7
Ship7 is a package forwarding service like Forward2Me that brings global brands to your door. You can shop from Turkey, the US, and the UK using the free address Ship7 gives you. It offers free insurance services and also has a personal shopper service to streamline the processes.
3. Stackry
With Stackry, you can sign up for free to receive a US address without paying US tax. You don’t need to worry about paying for your packages individually, as you can use the consolidation service to save money on shipping costs. Stackry opens up all the packages to ensure the items aren’t damaged or missing before sending them to you.
4. MyUS
Like Forward2Me, it’s free to sign up to MyUS. This similar package forwarding company operates similarly to Forward2Me, offering a consolidation service to help customers save up to 80% on shipping costs. You can shop for US sales tax-free and choose from a range of membership options.
5. Atvido
Atvido is a package forwarding service that gives customers UK and DE email addresses so they can order from their favorite websites and retailers. Atvido lets you consolidate as many parcels as you want, helping you save up to 80% in shipping costs. A key feature of the service is the personal shopper, which takes all the hassle out of getting a hold of your favorite items!
When comparing all the options, Atvido stands tall as an excellent choice due to the ease of the personal shopper service and the pricing. The pricing is really competitive, so you can rest assured that you’re getting a great price that’s excellent value for money. Plus, you can also enjoy the perk of free returns and send your item back if the weight’s under 31kg!
| Competitor | Price Range for a 1KG Package | Delivery Time |
| MyUS.com | $24- $55 | 2-20 days |
| Ship7 | $55-$125 | 2-12 days |
| Shipito | $27-$75 | 1-6 days |
| Stackry | $25-$130 | 10-30 days |
| Atvido | $35-$60 | 2-15 days |
Is Forward2Me Worth It?
Forward2me is worth it if you want a reliable, well-reviewed way to shop from retailers that won’t ship to your country. The volume of positive TrustPilot feedback, particularly around customer service, backs that up, and the free 30-day storage and price match guarantee add real value for anyone shipping occasionally.
Where it falls short for some people is cost and speed. Several reviewers flagged shipping prices as steep, and delivery delays come up often enough to be worth factoring in if timing matters to you.
If those trade-offs give you pause, Atvido is worth a look as an alternative, particularly if you’d rather have someone handle the buying process for you. Atvido’s personal shopper service takes care of ordering on your behalf, on top of the standard forwarding and consolidation features most services in this space offer.
