Frequently asked questions

What is Atvido?

Atvido is a package forwarding service that provides international shoppers with a UK, DE and other addresses to receive and forward their online shopping packages globally.


How do I sign up for Atvido?

You can sign up for Atvido free of charge by providing your name, email address, and creating a password.

How does Atvido work?

After signing up, you’ll receive UK, DE, PL shopping addresses. Use these addresses when shopping online. Your packages will be received by Atvido, which can then consolidate and forward them to your international address.

What are Atvido’s shipping rates?

Shipping rates vary based on package size, weight, destination, and chosen courier. Use the shipping calculator on Atvido’s website for an estimate.

Can Atvido consolidate multiple packages into one?

Yes, Atvido offers package consolidation services, allowing you to save on shipping costs by combining multiple packages into one shipment.

Are there items that cannot be shipped through Atvido?

Yes, there are prohibited items that cannot be shipped due to regulations, including flammable goods, firearms, and certain batteries. Check the Atvido website for a complete list.

How long does Atvido hold my packages?

Atvido can hold your packages for free for up to 30 days; after that, storage fees of 1 GBP per day apply.

Can I track my package once it’s shipped?

Yes, Atvido provides tracking information for packages shipped through most carriers. You can track your shipment directly from your Atvido account.

Does Atvido offer insurance for shipped packages?

Yes, Atvido offers optional insurance that covers loss or damage during transit. The cost varies based on the declared value of the shipment.

How do I contact Atvido customer service?

Atvido customer service can be reached through their website via live chat, email, or phone. Check our Contact Us page for details and operating hours.

Get your UK package tax-free

Until September 1, there are no import taxes on all shipments from the UK to the EU sent by Royal Mail.