Frequently asked questions

Atvido is a package forwarding service that provides international shoppers with a UK, DE and other addresses to receive and forward their online shopping packages globally.

After signing up, you'll receive UK, DE, PL shopping addresses. Use these addresses when shopping online. Your packages will be received by Atvido, which can then consolidate and forward them to your international address.

You can sign up for Atvido free of charge by providing your name, email address, and creating a password.

The first step is to register on our page; After logging in to your account, click on “Warehouse addresses” to see all the information you need to providewhen buying goods online. Enter our address at checkout, we will accept the shipment and inform you by e-mail. If you have the slightest doubt about something, write or call our team, we will definitely help! It doesn’t hurt to ask, right?

Three: the United Kingdom, the United States and Germany. Each address is free with no subscription, and you can hold all three on one account, which is worth doing if you shop in more than one of those markets.

After logging in to your account, simply click on "Warehouse address"

Yes, that is what our Personal Shopper service is for. Some retailers only accept locally issued cards or refuse foreign billing addresses. Tell us what you want, we buy it on your behalf with our own local payment details, then forward it to you like any other order.

When a package is being forwarded, it means that it has been received at one of Atvido's facilities and is now being sent to the final destination address specified by the customer. This process is part of our package forwarding service, designed to help customers shop from stores that cannot ship internationally and have their purchases shipped globally to them.

At Atvido, we prioritize the security and safe handling of your packages. Our state-of-the-art facilities and expert team ensure that your items are securely stored and carefully packed for shipment. With robust tracking systems and partnerships with reliable carriers, we strive to minimize risks and deliver your packages safely to your doorstep

We give you a UK shopping address, so you can buy online and send the goods to our warehouse, we will accept the purchases and forward them to you.

We offer the best shipping prices on the market, as well as the fastest delivery. We do understand that if the customer purchased the product, that means they want to receive it “yesterday”, and not a week later.

Our customers are all natural and legal persons who buy goods from UK online stores. You’ve probably, on one occasion, had to refuse a tempting offer just because the goods cannot be sent to your country. So, here we are to help you reship the parcels to wherever you are.

We agree that we may not have an answer ready for all of your questions, but you can always contact us at and we will answer as soon as possible!

You do not need to do anything, you can see everything from your account, and we will inform you about each event by e-mail. You will receive e-mails when the shipment arrives and leaves our warehouse. All details about the delivery of the package will be available within 2 hours of their delivery to our warehouse.

If we receive payment before 12:00 PM UK time, then we will dispatch the parcels on the same day.

Shipping times vary by method. Economy services can take anywhere from 6 to 14 business days, while express services can reduce this to 2-5 business days, depending on the destination.

We deliver parcels via the DHL, UPS, FedEx, TNT and DPD courier services worldwide

More than 200. Use the shipping calculator to see the couriers, prices and delivery times for your own destination, weight and parcel size.

Yes, Atvido provides tracking information for packages shipped through most carriers. You can track your shipment directly from your Atvido account.

Yes, Atvido offers optional insurance that covers loss or damage during transit. The cost varies based on the declared value of the shipment.

Tell support as soon as you notice and we will open a claim with the courier. Insurance cover is available per shipment and is worth taking on anything valuable, because standard courier liability is capped and will not cover the full value of most electronics.

Yes. We can return a parcel to a UK, German or US seller for you, which is usually far cheaper and far less trouble than posting it back internationally yourself.

Atvido customer service can be reached through their website via live chat, email, or phone. Check our Contact Us page for details and operating hours.

Yes, Atvido offers package consolidation services, allowing you to save on shipping costs by combining multiple packages into one shipment.

£2 + VAT for each combine, which is normally a fraction of what it saves. Every parcel carries its own base shipping charge, so combining four orders into one shipment replaces four base charges with one.

From your Atvido account. Once your parcels have been logged in at the warehouse, select the ones you want combined and send the request. We repack them into a single parcel and remove surplus packaging to bring the volumetric weight down, then quote the shipping.

Atvido can hold your packages for free for up to 30 days; after that, storage fees of 1 GBP per day apply.

In order to save money, there are a few steps that we must mention. First of all, we need to mention consolidation. With your consolidation request, we will gather your packages or your selected packages into one package, and that will allow you to have cheaper shipping. Other than consolidation, we can repack your package into a smaller package. We ship to over 220 countries all over the whole world.

Ordinary retail goods: clothing and footwear, electronics and computers, cosmetics and skincare, books, toys, home and garden items, car parts and most things sold by a normal online shop. We are flexible on size and weight, and for business customers we can receive and forward pallets. If you are not certain an item will travel, ask support before you place the order.

Yes. Couriers and customs authorities both restrict what can travel, and the usual refusals are narcotics and controlled substances, firearms, weapons and ammunition, counterfeit goods and replicas, perishable food without certificates, flammable liquids, aerosols and loose batteries, and electronics without the required safety marking such as CE. Destination rules vary on top of that, so if you are unsure about an item, ask support before you buy rather than after it reaches our warehouse.

We are flexible, so we can accept and deliver shipments of a wide variety of dimensions and weights.

Usually yes when the battery is built into the device, so a phone, laptop or camera travels normally. Loose batteries, spare battery packs and power banks count as dangerous goods and most couriers will not carry them by air. Tell support what the item is and we will confirm which services can take it.

Not by air. Perfume, aerosols, nail polish and similar products are flammable liquids, which air couriers refuse. Some road services within Europe can carry them in limited quantities, so ask support before you buy rather than after the parcel has reached our warehouse.

These are restricted almost everywhere and the rules depend entirely on the destination: some countries ban them outright for private imports, others allow small quantities with duty paid. Prescription medicines we cannot forward at all. Check with support before ordering.

We contact you before anything is shipped. A restricted item will not be forwarded, and we will tell you what the options are for that parcel. This is why it pays to ask first — once the goods are with us, sending them back to the seller costs more than not buying them would have.

Both, at different stages. Courier rules decide what can physically fly or travel by road, and the customs authority in the destination country decides what may be imported and on what terms. Each of our country pages lists the common restrictions for that destination, and the duty calculator estimates what you would pay on items that are allowed.

No. Signing up is totally Free! You can sign up and start using our address at any UK e-shop. Plus you don’t need to be a UK resident or have a UK payment card. You don’t even need to be physically located in the UK. And you can also use your own Forward.me address that we give you whenever you shop in the UK.

The cost of using our parcel forwarding services is influenced by several key factors: the size and weight of your package, its destination, and the shipping method you select. To provide our customers with the most accurate and transparent pricing, we recommend utilizing the shipping calculator available on our website. For example, shipment to Germany starts from £23, while shipping to the USA starts from £31.

Shipping rates vary based on package size, weight, destination, and chosen courier. Use the shipping calculator on Atvido’s website for an estimate.

When you receive a confirmation e-mail that the package has arrived at our warehouse, log in to your account, and there you can make a secure payment using a Visa or Mastercard payment card.

That depends on the destination and the value of the goods rather than on us. Most countries charge import VAT, and customs duty usually starts above a set value — €150 of goods in the EU, £135 in the UK and A$1,000 in Australia, for example. Our duty calculator estimates both before you buy, and couriers normally add their own clearance handling fee on top.

We work with all sorts of business clients who sell goods in the UK market. However, our main customers are small and medium-sized businesses.

Yes, of course we can accept and delivery pallets.

Atvido coins are a digital currency used within the Atvido parcel forwarding service. They can be earned by inviting friends to use the service and can be exchanged for currency or used to pay for shipping costs.

You can earn Atvido coins by inviting friends to use the Atvido service. When a friend you invited makes their first order using your unique referral link, you will be rewarded with Atvido coins.

For every friend you successfully invite who completes their first order, you will receive 100 Atvido coins.

Atvido coins can be exchanged for real currency (e.g., 100 Atvido coins for 10 GBP) or used to pay for part or all of your parcel forwarding service fees with Atvido.

Yes, Atvido coins expire 30 days after they are awarded. It is important to use your coins within this timeframe