Give your buyers a local returns address in the UK and Germany
Selling into a market you do not have a warehouse in makes returns the hardest part of the sale. Use our address as yours: we receive the goods, photograph them, and send them wherever you want them.
- Return received Manchester · checked in
- Photos added Condition recorded on arrival
- Ready to forward Waiting on your instruction
We accept returns from every UK and German carrier
How seller returns work
1
Publish our address as your returns address
Put our UK or German warehouse on your returns policy and your labels. To your customer it is a domestic return, handled by a domestic courier.
2
We receive and record it
Every parcel is checked in and photographed, so you can see what came back and what condition it is in before you decide anything.
3
You say where it goes
Forward returns to your own warehouse whenever you choose, one at a time or consolidated into a single shipment to cut the freight cost.
A local returns address is a sales argument
Buyers commit more easily
A returns address in the customer's own country removes the doubt that stops a first order from a seller they have not bought from before.
Returns cost your customer less
They post to a local address with a local courier instead of paying international rates, which is the difference between a return and a dispute.
Nothing sits waiting
We dispatch the same day, so a return does not spend a week in transit before anyone has looked at it.
You see the condition
Photographs on arrival mean you know what came back before you refund, and you have a record if the customer disagrees.
Send them anywhere
Returns can be forwarded to you in more than 200 countries, on the courier and service level you pick.
Ship them back in bulk
Let returns accumulate and go out as one consolidated shipment, so you pay one freight charge rather than one per parcel.
Tell us what you sell and where
Send us your volumes and the markets you ship into, and we will come back with what a returns address would cost you and how it would be set up. No obligation and no sales sequence.
- A named contact, not a ticket queue
- Pricing based on your actual volumes
- Set up in days, not months
We reply within one working day.
Questions from sellers
Do I need a company registered in the UK or Germany?
No. You use our warehouse address as your returns address. Nothing about your own company structure has to change.
What happens when a return arrives?
We check it in, photograph it and add it to your account, so you can see what came back and in what condition. It then waits for your instruction.
Which carriers can you accept from?
All of the UK and German carriers your customers are likely to use, including DHL, DPD, FedEx, UPS, TNT and GLS.
How quickly do returns move?
We dispatch the same day once you tell us to send something on. How long the leg to you takes then depends on the courier and service you choose.
Can returns be held and sent together?
Yes, and for most sellers that is the point. Let them accumulate and go out as one consolidated shipment instead of paying freight on each parcel.
What does it cost?
It depends on how many returns you expect and where they are forwarded to, so we quote against your actual volumes rather than publishing a rate card that would not fit you. Send us your numbers and we will come back with a figure.
Can you handle both UK and German returns?
Yes. You can use either warehouse or both, which is worth doing if you sell into both markets — each set of customers then returns domestically.
Stop losing sales to the returns question
Tell us your markets and volumes, and we will show you what a local returns address would look like for your business.
Talk to us
